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Refunds Policy

Last updated: February 2026

Our Refund Policy

At uk-passport.com, we strive to provide the highest quality passport application assistance service. We understand that circumstances may change, and we have outlined our refund policy below.

Eligibility for Refund

You may be eligible for a refund if:

  • You cancel your application before we begin processing it
  • We are unable to provide the service as described
  • There was a duplicate payment or billing error

Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • Your application has already been submitted to HM Passport Office
  • Your application was rejected due to incorrect information provided by you
  • You fail to provide the required documents within the specified timeframe

How to Request a Refund

To request a refund, please contact our support team:

We aim to process all refund requests within 14 business days.

Refund Method

Refunds will be issued using the same payment method used for the original transaction.

Contact

If you have any questions about our refund policy, please contact us at info@uk-passport.com.